1. Acceptance of Terms
By accessing or using Segla's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
2. Description of Service
Segla provides a cloud-native infrastructure platform that enables users to deploy, manage, and scale applications using GitOps, Kubernetes, and Infrastructure as Code. Our services include but are not limited to: • Kubernetes cluster management • GitOps workflows and automation • Application deployment and scaling • Monitoring and observability • Integration with third-party services
3. User Accounts
To access certain features of our services, you must create an account. You are responsible for: • Maintaining the confidentiality of your account credentials • All activities that occur under your account • Notifying us immediately of any unauthorized access • Ensuring your account information is accurate and up-to-date We reserve the right to suspend or terminate accounts that violate these terms.
4. Acceptable Use
You agree not to use our services to: • Violate any applicable laws or regulations • Infringe on intellectual property rights • Transmit malware or malicious code • Attempt to gain unauthorized access to our systems • Interfere with or disrupt our services • Engage in any activity that could harm other users • Use our services for cryptocurrency mining without authorization • Store or transmit illegal content
5. Payment Terms
For paid services: • Fees are billed in advance on a monthly or annual basis • All fees are non-refundable except as required by law • We may change our fees with 30 days notice • You are responsible for all applicable taxes • Failure to pay may result in service suspension
6. Service Level Agreement
We strive to maintain high availability of our services. Our standard SLA guarantees: • 99.9% uptime for Pro and Enterprise plans • Response times as specified in your plan • Service credits for downtime exceeding SLA thresholds Detailed SLA terms are available in your service agreement.
7. Data and Security
You retain ownership of your data. By using our services, you grant us a license to: • Store and process your data to provide our services • Create backups for disaster recovery • Analyze usage patterns to improve our services We implement industry-standard security measures to protect your data. However, no system is completely secure, and you acknowledge the inherent risks of transmitting data over the internet.
8. Intellectual Property
Our services, including all content, features, and functionality, are owned by Segla and are protected by international copyright, trademark, and other intellectual property laws. You may not: • Copy, modify, or distribute our services • Reverse engineer or attempt to extract source code • Remove any copyright or proprietary notices • Use our trademarks without written permission
9. Limitation of Liability
To the maximum extent permitted by law, Segla shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: • Loss of profits or revenue • Loss of data • Business interruption • Cost of substitute services Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless Segla, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: • Your use of our services • Your violation of these terms • Your violation of any third-party rights • Content you submit or transmit through our services
11. Termination
Either party may terminate this agreement at any time. Upon termination: • Your access to our services will be revoked • You must pay any outstanding fees • We may delete your data after a 30-day grace period • Provisions that should survive termination will remain in effect
12. Changes to Terms
We may modify these terms at any time. We will notify you of material changes via email or through our services. Continued use of our services after changes take effect constitutes acceptance of the new terms.
13. Governing Law
These terms shall be governed by and construed in accordance with the laws of Ukraine, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Ukraine.
14. Contact Information
For questions about these Terms of Service, please contact us at: Email: [email protected] Address: Segla, Ukraine